Purchases

Refund policy

Effective: July 27, 2026

Contact official Discord support with your order ID before opening a payment dispute. Eligibility depends on payment state, key redemption, delivered access, and applicable consumer law.

Unused keys

An unused key may be eligible for review. Approved refunds revoke the key before funds are returned.

Redeemed access

Redeemed keys and consumed subscription time are generally not refundable except where required by law or where the purchased service could not be supplied.

Payment timing

Cryptocurrency network and payment-provider fees may be non-refundable. Provider processing time is outside Cheddar's control.